Blue Cross Blue Shield Phone Scams Circulating East Alabama & Chattahoochee Valley

If you are a Blue Cross Blue Shield customer, listen up!

There’s a scam circulating around East Alabama and the Chattahoochee Valley, where imposters are acting like they work for the company and trying to lure personal information out of you.

Scammers will say there’s a problem with your account and they need to update their records.

Next, they’ll try to get your social security number, and credit card or bank account information.

Don’t fall for it.

The Better Business Bureau says a legit company will not call you and ask for that info over the phone.

“If you receive a call and they are asking for personal information, be suspicious. Don’t give out that information unless you initiate the call. Tell them you’ll call back later and hang up,” said Kelvin Collins, President and CEO of BBB serving the Fall Line Corridor.

Five BBB tips to protect yourself:

1. Always be suspicious- be suspicious of anyone calling asking for personal information because your company will have it on file.

2. Don’t trust caller id- scammers are smart and can spoof caller id numbers to look like what they want it to, including local numbers.

3. Never give out your personal information unless you initiate the call. Take the time to look up the number of your insurance company, either on the back of your insurance card, or online, and then call that number back.

4. Don’t assume your id has been stolen just because a caller tells you that- if your information has been breached, Blue Cross / Blue Shield will send you a letter, they wont call you.

5. And their main tip- remember who owns the telephone.

“If you are uncomfortable with the way the phone call is going, hangup. You own that telephone, you don’t have to talk to them if you don’t feel comfortable,” said Collins.

And if you run into any suspicious calls like this, call your insurance company right away and report this scam.

“Scammers are good at what they do, so they are good at convincing you that they are your insurance company so when they call make sure that you know what you are going to do now, don’t wait until it happens,” said Collins.

If you think you received a scam phone call, visit

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