By Rene Marsh (CNN)-The now notorious Triumph Cruise Ship is inching ever closer to land.
Families are gathered in Mobile, Alabama to welcome loved ones home from a dream vacation that became a nightmare.
It was supposed to be a bachelorette kind of deal but I don't think it turned out all that well.
The trouble on the Carnival Triumph started Sunday. When a fire broke out in the engine room.
That caused the ship's electrical system to go out. That meant no engine power and no air conditioning. Right now aboard the ship there are more than 3,000 passengers, 1000 crew members and a handful of working restrooms.
We are just paralyzed. We cannot do anything. We cannot get out there and rescue her.
Some passengers have reported raw sewage, foul smells and long lines for little food.
Carnival's President and CEO offered an apology.
"At Carnival, our promise to our guest is to provide a great vacation experience and we try very hard to do that all the time. Obviously in this particular case, we did not deliver on that promise."
The company is offering a full refund and other concessions, but some say that's not good enough.
What's the emotional cost? You can't put money on that.
Three tugboats are pulling the massive ship through the Gulf of Mexico. Weather conditions overnight were rough. One official said the boat swayed back and forth with the waves.
Because of those conditions, their arrival is delayed.
It's estimated they will arrive at this terminal here in Mobile, Alabama around 8 o'clock eastern time, later this evening.
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